Shipping

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. We will carefully select the most suitable logistics provider for each country.

Orders

Absolutely not! We never have access to this information. Your data is completely safe.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

If you need to return the product, please contact global-support@rokid.com, we'll be happy to help.

Functionality

The glasses have almost no effect on the eyes. Damage to the eyes is primarily caused by UV rays. The Rokid Max glasses are self-illuminating (equivalent to OLED lamps), and do not use UV rays. However, using the glasses for extended periods of time can lead to eye fatigue.

Voice control is available in AR mode only. Open Settings while offline to view all effective voice commands.

There are two ways to watch 3D video on your phone.

Method 1:

1. Install the Rokid AR app on your phone.

2. Open the app and import 3D resources to the in-app 3D video player.

3. Press and hold the right temple button on your glasses for 8 seconds to activate the 3D mode.

4. Adjust the video left&right or up&down in the player as needed.

Method 2:

Install the Rokid AR app and watch online or offline 3D videos through the browser.

Notes:

•In some locations, app stores also offer third-party online AR video apps in which you can watch 3D movies and TV online.

•3D video will not display 3D effects when the glasses are connected via a wireless adapter.

In screen casting mode, the Rokid AR app is not required. After connecting your Rokid Max glasses to a device, you can view a big-screen version of the content displayed on the device.

In AR mode, the Rokid AR app is required. After installing the app on your phone and connecting your glasses, you can view all of the available default and third-party AR content.

The Rokid AR app is recommended because it offers more functionality. The app works on compatible devices running Android 10 or later.

The display will turn off automatically after you remove the glasses. If you do not use the device for a long time, it is recommended that you unplug it.
The Rokid Max glasses do not have a camera, so they cannot be used to take pictures. Screenshots can be taken in AR mode.

Display Adjustment

The display size and distance cannot be adjusted.
The Rokid Max glasses cannot be used as glasses for nearsighted individuals. The myopia correction applies only to the content displayed via the lenses, and will not make your real-life environment look clearer.

The Rokid Max glasses offer a highly customizable experience, with adjustments ranging from 0.00D to –6.00D for nearsighted users. You can easily adjust the display definition for each eye with the convenient knobs located above the glasses. For optimal clarity, we recommend adjusting one eye at a time by closing one eye and adjusting the corresponding knob until the display is clear, then repeating the process for the other eye.

If you have an eye prescription beyond this range, we encourage you to contact our official prescription partners, Lensology. Lensology provides a comprehensive package solution to help you customize the Rokid Max glasses to your exact needs, including for all other eye prescriptions. With their expertise and support, you can enjoy a seamless experience with a comfortable and clear visual experience. Don't let your prescription needs hold you back from experiencing the full potential of the Rokid Max glasses.

Hardware

There are two buttons on the right temple. The Brightness button

  • Press the button to choose from the five available brightness levels.
  • Press and hold the Brightness Button for 2s to switch to 3D(SBS) Mode.
  • Continue to press and hold the Brightness Button for 8s to switch to 3D(3840 x 1080) Mode. The Volume button
  • Press the Volume “+” or Volume “-” Button to increase or reduce the volume.
The glasses don't have a battery, so the running time depends on the power of your device( phone, PC, etc.).

Software

To install apps through the Rokid AR Store, the relevant permissions must be enabled on your device.
To fix the split screen, disconnect and reconnect your device.
To prevent this issue, always exit the Rokid AR App by using the exit option. Closing the App directly in the background will cause a split screen.
There are three ways to download the Rokid AR App:
  • Scan the Rokid AR App QR code in the user manual.
  • Download the App through our official website.
  • Download the App from the Play Store.
Note: It is recommended to download the App from our official website. Downloading the App from the Play Store may result in garbled characters or audio tracks when you watch 3D videos.
Video: .gp, .mp4, .mkv, .webm, .avi, .wmv, .flv, .rmvb, .mov, .mpeg, .m4v, .mpg, .mts, .rm, .vob, .m2ts, .ts
Audio: .aac, .ac3, .eac3, .dts
Resolution: 4K, 2K, 1080p, 720p, 480p
Subtitles: .srt, .ssa, .smi Encoding: UTF-8, UTF-7, UTF-32, Unicode, Big Endian
Unicode, 2001, GB2312
Refer to the list of supported smartphones.
If your phone is not on the list, please email customer support to inquire about compatibility. If your phone supports AR mode, it is recommended that you download the Rokid AR App to access more features.

Compatibility

  • Adjust the phone resolution to the highest value.
  • Ensure that the phone system is up to date.
  • Exit App Guard on your phone before use: Go to Settings > System & Updates > App Guard and select Exit.

When you connect your Samsung phone to Rokid Max glasses for the first time, the system will enter Samsung Dex mode by default. To exit Dex mode, move your cursor to the lower left corner of the Rokid Max display, select the Apps icon, and then select Exit Dex in the lower left corner of the pop-up page.

An HDMI to USB-C cable can be used to connect Rokid Max to the following devices:

  • Game consoles (PS4, Xbox, etc.) with an HDMI port.
  • PCs with an HDMI port
The device does not support DisplayPort over USB-C, but supports Wi-Fi screen projection (such as the iPhone and Xiaomi smartphones).
If your smart device (iPad Mini, Intel NUC, MacBook, etc.) supports DisplayPort over USB-C 3.1, you can directly connect it to the Rokid Max glasses.
Note: You can check your smartphone's USB port type and DisplayPort compatibility on the GSM Arena website: https://www.gsmarena.com

PlayStation: https://www.youtube.com/watch?v=Z3Xb2MASsok

Xbox: https//www.youtube.com/watch?v=KleL8PmqQlc

DJI drones: https://www.youtube.com/watch?v=ZtqZUmkYtTo

MacBook: https://www.youtube.com/watch?v=JBzkSHFJz9Y

Windows PC: https://www.youtube.com/watch?v=5qDvfJLZXwk

Adapters

The included HDMI to USB-C cable is used to connect the device to the Rokid Max glasses, but you will need another USB cable to power the adapter.