Frequently Asked Questions

1. Display

Rokid Glasses: Features a dual monochrome green Micro‑LED display for visual overlay.

Rokid AI Glasses NEO: No display – voice‑only interaction.

2. Primary Interaction Method

Rokid Glasses: Visual + voice.

Rokid AI Glasses NEO: Voice only.

3. Product Positioning

Rokid Glasses: Flagship model – focused on productivity scenarios (business meetings, travel, tasks requiring visual assistance).

Rokid AI Glasses NEO: All‑rounder – optimized for all‑day wear, travel, daily commuting, and mobile use.

4. Camera
Both feature a 12MP Sony sensor supporting 4K recording (slight variations may exist between models).

5. AI Engine
Both support an open AI ecosystem (e.g., GPT‑5.2, Gemini 2.5 Pro, etc.).

6. Real‑Time Translation

Rokid Glasses: 89 languages with subtitles overlaid in your field of view.

Rokid AI Glasses NEO: 89 languages with audio‑only output (no subtitles).

7. Battery Life

Rokid Glasses: Approximately 4–5 hours.

Rokid AI Glasses NEO: Up to 12 hours, comes with a capsule battery.

8. Prescription Lens Support
Both support custom high‑precision prescription lenses up to ±15.00D (1500 degrees) and progressive multifocal lenses.

How to choose?

Choose Rokid Glasses if you: Need visual assistance during meetings or travels, prefer reading translated subtitles directly in your field of view, regularly use a teleprompter, or rely heavily on visual AI overlays. It is the flagship tool for productivity-first scenarios.

Choose Rokid AI Glasses NEO if you: Prefer a traditional and discreet glasses look, primarily rely on voice commands and audio feedback, need all‑day comfort and long battery life for commuting or mobile use, or want an everyday AI companion that feels just like wearing regular glasses.

Here are the key specifications of Rokid Glasses:

Basic Specifications

Weight: Approx. 49g
Dimensions: 143 × 44 × 160.5 mm
Processor: Qualcomm Snapdragon AR1 Gen1 + NXP RT600
RAM: 2GB
Storage: 32GB built-in
Battery: 210mAh built-in
Charging: Magnetic charging contacts, 5V 1A, supports fast charging (approx. 80% in 20 minutes)
Charging Accessories: Magnetic charging battery and charging glasses case
Water Resistance: IPX4 (splash-resistant for everyday use)

Wireless Connectivity

Wi-Fi 6
Bluetooth 5.3

Display

Technology: Micro LED + diffractive optical waveguide (single optical engine dual-display design)
Field of View: 30°
Eye-box Brightness: 1500 nits
Resolution: 480 × 640

Camera

Sensor: SONY IMX681, 12MP, F2.25 aperture, 109° field of view
Photo Resolution: 3024 × 4032 (native 3:4), optional 9MP 9:16 format
Video Resolution: 1680P@30fps (native 3:4), optional 720P@60fps 9:16 format
Privacy: RGB privacy indicator light + P-Sensor (detects if indicator light is blocked)

Audio & Microphone

Microphone: 4-microphone array (SERB Mic)
Speakers: Two high-quality ultra-linear speakers with directional sound field
Audio Modes: Adjustable (Loud, Balanced, Podcast, and more)

AI Features
Multimodal AI interaction, real-time translation, meeting transcription, teleprompter, navigation, and payment features. Some features may be supported through future OTA updates.

Yes. The Rokid Glasses magnetic prescription lens frame supports customized lenses for both myopia and astigmatism.

Before ordering prescription lenses, we recommend preparing your latest prescription details to ensure accurate lens customization.

Rokid Glasses support prescription lens customization within the range of +6.00D to -16.00D.

If you are unsure whether your prescription is compatible, we recommend confirming your latest prescription details before placing an order or contacting our customer support team global-support@rokid.com for assistance.

Yes. The Rokid Glasses magnetic prescription lens frame supports customized lenses for both myopia and astigmatism.

Before ordering prescription lenses, we recommend preparing your latest prescription details to ensure accurate lens customization.

Please make sure the two slots on the inner side of the frame are properly aligned. Then, gently press down on the outer slot to snap the lenses securely into place. Be careful not to damage the lenses during installation.

The translation function on Rokid Glasses works by capturing speech through the built-in microphone array, processing it via AI algorithms, and displaying the translated text in real-time directly in your field of view. For online translation, the glasses rely on a network connection to access cloud-based language models. For offline translation, you need to first download the required language model in the Rokid App, after which the glasses can process translation locally through their built-in chip without needing Wi-Fi or cellular data.

Rokid Glasses support 89 online translation languages, including commonly used languages such as Chinese, English, Japanese, German, French, and Spanish.

The currently supported 6 offline translation languages are: Chinese, English, Japanese, German, French, and Spanish.

Please note that the available language list may vary depending on the app version or region. For the most accurate and up-to-date information, please refer to the language list shown in the Rokid App.

Offline translation does not mean the glasses can be used for translation before they are paired or activated.

Before using offline translation, you need to pair and activate the glasses with the mobile app, then download the required language model in the app. Once the language model is downloaded, offline translation means the translation process does not rely on Wi-Fi or cellular networks. Instead, it is processed through the glasses' built-in chip and algorithms.

For more details, please refer to the following guide:
https://global.rokid.com/blogs/glasses/break-language-barriers-how-to-use-the-rokid-glasses-real-time-translation-feature

You can paste your script into the teleprompter feature, and the text will scroll on the lenses. Since the display is only visible to the wearer, the audience will not be able to see that you are reading from the teleprompter.

The teleprompter supports real-time adjustments for font size, scrolling speed, and text alignment.

Yes. If you are referring to the font size, you can adjust it in the Rokid App. Go to the Teleprompter or Translation section at the bottom of the app, find Display Settings, and you can adjust the font size, display area, or the size of the display panel.

No. When connected to a Mac, Rokid Max can be used as a secondary display, but they do not support multi-monitor expansion.

For a multi-display experience, you can use Rokid Station 2, which supports multiple display windows and allows you to open multiple apps at the same time.

Does Rokid AR glasses support multiple screens?
Multiple screen support depends on the product you are using.

Rokid Max can be used as a secondary display, but it does not support multiple screens at the same time.

For a multi-screen experience, we recommend using Rokid Station 2, which supports multiple display windows and allows you to open multiple apps simultaneously.

Our product uses a micro-display and a precision optical system to collimate the displayed image into parallel or near-parallel light rays before they enter the eye. When viewing this type of light, the eye's crystalline lens automatically adjusts focus to the virtual image distance (VID) designed by the optical system, which is 5 meters.

The waveguide transmission works on a "parallel light in, parallel light out" principle, meaning it does not magnify or reduce the image. Therefore, the virtual image distance is primarily determined by the optical design of the projector (light engine). By designing the focal length of the projection lens group, the output light can be made to appear as if it comes from a virtual image 5 meters away.

Our current design strikes a balance between lightweight construction and comfort. With the fixed 5-meter focal distance and strong binocular disparity, the impact of VAC has been minimized to a level that is nearly imperceptible for the vast majority of users.

Yes. When connected to your phone via Bluetooth, Rokid Glasses can be used as a microphone and speaker.

How can I ensure that notifications from WhatsApp and other chat apps appear on the glasses?
Make sure that pop-up notifications for WhatsApp are enabled on your phone, and that your phone is successfully connected to the glasses via Bluetooth.

We take user privacy very seriously. Your translation history, voice conversations, text content, and related information will not be used to train or improve our AI models, nor will they be reused by us for secondary marketing or unrelated purposes.

For wearable devices such as smart glasses, we place a higher priority on protecting user privacy.

Delivery time depends on your shipping destination, selected shipping method, and whether your order includes prescription lenses.

For most regions, standard shipping usually takes 6–18 business days. For the United States, express shipping is available and usually takes 3–5 business days.

Please note that lens production and processing time are calculated separately and are not included in the shipping time estimate. For full details, please refer to our Shipping Policy

Once your order has been shipped, we will send you a tracking number by email. You can track your package through the link below:
https://www.ups.com/track

If you need to update your shipping address, please contact our customer support team as soon as possible with your order number and the new complete shipping address.

Please note that if your order has already been shipped, we may not be able to change the address. We will do our best to assist based on the current order status.

We currently do not ship to the following addresses:

U.S. territories

PO Boxes

Military APO/FPO addresses

War zones or regions of active conflict

To avoid delivery issues, please make sure your shipping address is accurate, complete, and eligible for delivery.

No PO Boxes — A physical street address is required for delivery.

Valid Phone Number — Required for customs clearance and carrier contact.

Address in English — Please provide your shipping address in English to ensure accurate processing and delivery.

Please follow the steps below:

Step 1: Check the delivery area
Look around your front door, mailbox, building reception/concierge, and nearby areas where the package may have been left.

Step 2: Check with others
Ask household members, neighbors, or building management in case someone accepted the package on your behalf.

Step 3: Allow additional time
Please allow 1–2 business days, as carriers may occasionally mark packages as delivered before final drop-off.

Step 4: Contact the carrier
Reach out to the carrier directly using your tracking number and request a Proof of Delivery (POD), including GPS delivery confirmation if available.

Step 5: Still can't locate your package?
If the package cannot be found after 2 business days, please contact us at global-support@rokid.com with your order number. We will assist in opening an investigation with the carrier.

To help us investigate further, please also send the relevant documents, including communication records with the carrier (such as call recordings, email screenshots, SMS screenshots, or any other proof showing a delivery issue). If you have filed a police report, you may also include it.

Once we receive the information, we will verify the case as soon as possible. If it is confirmed to be our responsibility, we will arrange a replacement shipment within 3 business days.

Please provide us with video or photo proof taken during the unboxing process, along with the SN (serial number) of the device you received. Once we have this information, we will investigate and respond within 3 business days.

Customs duties, import taxes, or other clearance fees are charged by the local customs authority according to local regulations and are usually collected by the shipping carrier on their behalf.

These fees are not included in the product price or shipping fee paid to Rokid and are the responsibility of the recipient.

We sincerely apologize for any inconvenience this may cause.

If your package was returned due to customs clearance issues and you would like us to reship it, please note the following:

If the package was returned due to customer-related reasons, any losses from the original shipment (such as return shipping fees or handling fees) will be deducted from the refund amount.

All applicable customs duties and taxes must be paid in advance before reshipment.

The replacement shipment will be sent under DDP (Delivered Duty Paid) terms to help ensure successful delivery.

If you accept the above conditions and would like us to reship your order, please contact our customer support team. If you have any other questions, feel free to reach out.

Due to separate shipping arrangements, customs regulations may require a clearance fee for each individual shipment. However, if your first shipment was declared using the full order invoice (including all items), we are able to reimburse the customs fee for the accessory shipment.

What you need to do:

Contact us directly to request a copy of the accessory invoice.

Present this invoice for customs clearance of your accessory shipment.

Let us know the customs fee amount charged for the accessory shipment.

Once you provide the amount, we will process a full refund for that fee.

This is usually related to the network environment. When using Chinese-English reading, if the network connection is poor, the system may switch to the offline model. The offline model relies on local processing speed, and currently only supports Chinese and English. If other languages are in use and switch to offline mode due to network fluctuations, the smart scrolling may fail to follow the speech.

You can try the following steps:

Restart the glasses: Take off the glasses, press and hold the power button for 5 seconds to turn them off, wait 10 seconds, then turn them on again.

Check the connection: Make sure the glasses are connected to your phone via Bluetooth and that your phone has a stable network connection.

Clean the microphone: Gently wipe the microphone area near the temple touchpad with a soft cloth.

Restart the voice assistant: Turn the voice assistant off and on again in the Rokid App settings.

Update the firmware: Check and update the glasses to the latest firmware version.

If the firmware update fails, please check the pop-up message shown during the update and follow the required conditions, such as keeping the glasses charging, ensuring sufficient battery level, maintaining a stable phone network, and keeping the glasses connected to the app.

After meeting the required conditions, please try updating again.

To be eligible for a return, your item must be returned in original, resalable condition. The specific requirements are as follows:

Unused: No signs of wear; protective films (if any) intact.

Complete: All original accessories included, such as the charging case, cables, cleaning cloth, and documentation.

Undamaged: Free of scratches, smudges, or any damage.

Proof of Purchase: Order number or receipt required.

For full details, please refer to our Refund Policy: https://global.rokid.com/pages/refund-policy

Please follow the steps below:

Step 1: Contact Us First
Email global-support@rokid.com with your order number to request a return authorization.

Step 2: Receive Return Instructions
If your return is accepted, we will provide:

A return shipping label (for approved returns)

The shipping address to generate the shipping label

Step 3: Pack Securely
Place the glasses in their original box, powered off, with all accessories included.

Step 4: Ship Back
Use the provided label or your own tracked shipping method.

Return Shipping Cost:

Customer is responsible for return shipping on non-defective returns.

Rokid covers return shipping if the return is due to our error (incorrect or defective item).

Original shipping charges are non-refundable.

💡 We strongly recommend using a trackable shipping method.

Your AI Smart Glasses are protected by a 365-day warranty from the date of receipt.

What's Covered

Defects in materials and workmanship

Hardware malfunctions under normal use

What's NOT Covered

Loss or theft

Damage from drops, impact, or accidents

Exposure to liquids or extreme conditions

Normal wear and tear (e.g., lens scratches)

Misuse, mishandling, or unauthorized modifications

For more details, please note that the warranty does not apply in the following circumstances:

The warranty period has expired;

Damage is caused by failure to use, maintain, or store the product in accordance with the product instructions;

Damage is caused by disassembly or repair by unauthorized parties;

A valid warranty certificate or proof of purchase is not provided (unless it can be proven that the product is still within the warranty period);

The warranty certificate has been tampered with or altered;

The product model or serial number on the warranty certificate does not match the actual product;

Damage is caused by virus infection during use;

Damage is caused by force majeure events;

Use of non-Rokid official or unauthorized accessories.

Email global-support@rokid.com with the following:

Your order number

A detailed description of the issue

Photos (if possible)

We will review your claim within 7 days and inform you of the resolution (repair, replacement, or refund).