Shipping policy

1. Worldwide Shipping

Thank you for shopping at Rokid. We are committed to providing you with clear and reliable shipping information to ensure your shopping experience is smooth and enjoyable.

We offer worldwide shipping to most countries and regions. Our fulfillment network includes shipping warehouses in China, the United States, and Germany — your order will be shipped from the nearest warehouse with available inventory to minimize delivery time.


2. Shipping Costs & Delivery Times

Shipping costs are calculated based on your delivery address and will be displayed at checkout. Final shipping charges at checkout shall prevail.

 

Region

Shipping Method

Shipping Cost

Delivery Time*

United States

Standard Shipping

Free（$60.00 and above）

$9.90（$0.00 – $59.90）

6-12 business days

Canada

Standard Shipping

$50.00

7-14 business days

European Union

Standard Shipping

$29.99

6-12 business days

United Kingdom

Standard Shipping

$50.00

6-12 business days

Australia

Standard Shipping

$50.00

7-14 business days

Rest of World

International Shipping

Calculated at checkout

6-15 business days

Note: Express shipping to Alaska, Hawaii, and U.S. territories is currently unavailable .

Delivery Time Breakdown

Shipping Time = Order Processing Time + Transportation Time

Stage

Duration

Order Processing Time

2-3 business days (order verification, quality check, packaging)

Transportation Time

2-12 business days (depending on destination)

Total Estimated Time

5-15 business days

Weekends and federal holidays may impact shipping speed; please take these into consideration when placing your order .


3. Order Processing

Once you place your order, our team begins the following preparation process:

  1. Order Verification — Confirm order details and payment
  2. Inventory Check — Verify stock availability at nearest warehouse
  3. Quality Inspection — Each AI Smart Glasses unit undergoes a 6-step quality control check 
  4. Secure Packaging — Your glasses are carefully packed in their original box with all accessories
  5. Shipping — Handover to our carrier partner

You will receive a confirmation email once your order ships, including:

  • Tracking number
  • Carrier website link


4. Customs, Duties, and Taxes

Important Information for International Orders

Orders arriving in international destination countries may be subject to customs clearance procedures, which may cause further delays in delivery .

Scenario

Responsibility

Duties/taxes NOT charged at checkout

You are responsible for all customs duties, taxes, and brokerage fees

Please note: Rokid has no control over customs processes, and any additional fees imposed by your local customs agency are the sole responsibility of the customer .

For questions regarding potential customs charges, we recommend contacting your local customs office before placing your order.


5. Order Tracking

Once your order ships, you can track its status:

  • Carrier Website: Use the tracking number provided in your shipping confirmation email
  • Email Updates: You will receive an order tracking email with shipment details

Tracking information typically becomes active within 48-72 hours after shipment.


6. Shipping Restrictions

Regional Exclusions

Due to local shipping regulations, we currently cannot ship to:

  • U.S. territories
  • PO Boxes and Military APO/FPO addresses
  • War zones and regions of active conflict

Address Requirements

  • No PO Boxes — A physical street address is required for delivery 
  • Valid Phone Number — Required for customs clearance and carrier contact 
  • Address in English — Please provide your shipping address in English to ensure accurate processing and delivery


7. Incorrect or Incomplete Address

It is your responsibility to provide accurate shipping information.

If you realize you've entered an incorrect address:

  • Before order ships: Contact us immediately at customerservice@rokid.com to update your details. Please note that we cannot guarantee changes will be successful, as the order may already be in processing or have been shipped (even if the tracking number has not yet been uploaded).
  • After order ships: We are unable to redirect packages once they've been processed and shipped

If a package is returned to us due to an incorrect address provided by you, we will contact you to arrange reshipment. Return shipping costs and reshipping fees will be your responsibility.


8. Lost or Damaged Parcels

Lost Parcels

If your tracking information shows "Lost" or "Missing" and delivery is significantly delayed:

  1. Contact us at [customerservice@rokid.com] with your order number
  2. We will initiate an investigation with the carrier
  3. Resolution: If the carrier confirms the parcel is lost, we will either :
    • Replace the item (free of charge)
    • Issue a refund

Note: We strongly recommend using a trackable shipping method for all orders .

Damaged Parcels

If your package arrives damaged:

  • Report within 10 days of receipt
  • Email us with:
    • Order number
    • Photos of the damaged outer packaging
    • Photos of the damaged product
  • We will arrange a replacement or refund including return shipping


9. Prescription Lenses & Custom Orders

Orders containing prescription lenses or customized products require additional processing time :

Order Type

Processing Time

Standard AI Glasses

2-3 business days

With Prescription Lenses

7-11 business days (prescription validation + lens installation)

Custom/Fully Personalized

11-13 business days

Note: Express shipping options may not be available for prescription or custom orders .


10. Contact Us

If you have any questions about shipping or need assistance with your order:

Email: [customerservice@rokid.com]
Response Time: Within 24-48 hours (Monday-Friday)