We have a 15 days return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need provide the receipt or proof of purchase.
To apply for a return, please write us an email at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Do NOT send an item back before communicating with us. You can always contact us for any return question at firstname.lastname@example.org.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Damaged, Defective or Incorrect Items
If your product is damaged, defective or incorrect (including customized items) please contact our customer care email at email@example.com for further instructions.
If you return a damaged, defective or incorrect item (including customized items not made correctly) you will receive a credit or an exchange depending on your request below. Shipping & Handling will be refunded if this is one of the cases with your item(s). Damaged products or products missing parts/items must be reported within 10 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.
We will notify you once we’ve received and inspected your return item (s), if completed your money will be automatically refunded to your original payment method. Please remember it will take some time for your bank or credit card company to process and post the refund. It usually takes 3-7 working days to process.
Please be advised that any return and refund request made subsequent to the product delivery will not include reimbursement for previously incurred taxes and fees.
Certain types of items cannot be returned, like personalized products or any product which have been used, altered, damaged. Please get in touch with us at firstname.lastname@example.org if you have any questions or concerns about your specific item(s).