当社はすべての大手運送業者と地元の宅配業者パートナーを利用しています。各国に最適な物流業者を厳選いたします。

ご注文の商品が発送されますと、追跡番号が記載されたEメール通知をお送りいたします。追跡番号で配送状況をご確認いただけます。追跡情報が確認できるようになるまで、48時間ほどお待ちください。

それはあなたがどこにいるかによって異なります。ここで処理された注文は到着するまでに 5 ～ 7 営業日かかります。海外への配送には7〜16日かかります。配送の詳細は確認メールに記載されています。

絶対違う！私たちがこの情報にアクセスすることは決してありません。データは完全に安全です。

いいえ、必須ではありません。ただし、強くお勧めします。登録することで、購入履歴の確認、住所の編集、荷物のオンライン追跡がより迅速に行えるようになります。また、新製品や特別なイベントに関する通知も受け取ることができます。

製品の返品をご希望の場合は、global-support@rokid.comまでご連絡ください。喜んで対応させていただきます。

We use all major carriers, and local courier partners. We will carefully select the most suitable logistics provider for each country.

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Absolutely not! We never have access to this information. Your data is completely safe.

No, it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

If you need to return the product, please contact global-support@rokid.com. We'll be happy to help.

We use all major carriers, and local courier partners. We will carefully select the most suitable logistics provider for each country.

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Absolutely not! We never have access to this information. Your data is completely safe.

No, it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

If you need to return the product, please contact global-support@rokid.com. We'll be happy to help.