FAQ
Where does Rokid ship?
Available shipping destinations are shown at checkout. Product availability may vary by country or region.
How long does delivery take?
Processing and delivery times depend on the product, destination, and local carrier. An estimated delivery window will be shown at checkout or in your confirmation email.
How much does shipping cost?
Shipping costs are calculated based on your destination and selected delivery method. The final amount is displayed at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and carrier information.
Are taxes and import duties included?
Tax and duty treatment varies by destination. Any charges collected by Rokid will be displayed at checkout. Additional local import fees may apply where they are not collected in advance.
Can I change my shipping address?
Contact Rokid Support as soon as possible. We cannot guarantee address changes after an order has entered processing or shipped.
Will all items arrive in one package?
Products, accessories, and bundle items may ship separately. You will receive tracking information for each shipment when available.
What should I do if my package is delayed or missing?
Check the latest carrier update first. If there has been no update for an extended period, contact Rokid Support with your order number and tracking details.