FAQ
What is included in the Gift Bag?
Each Gift Bag contains at least one surprise gift, randomly selected from our promotional gift pool. Some Gift Bags may include multiple items, depending on availability.
Can I choose the item, color, or style in my Gift Bag?
No. Gift Bag items are randomly selected and cannot be chosen, customized, or exchanged for a different style, color, or item.
Can I return or exchange the Gift Bag?
No. Gift Bags are promotional mystery items and are not eligible for our 30-day return or exchange policy.
What if my Gift Bag item arrives damaged or defective?
If your Gift Bag item arrives damaged, defective, or incorrect, please contact our Customer Support team with your order details and photos of the issue. We’ll review the case and provide appropriate assistance.
Can I exchange my Gift Bag if I don’t like the item I received?
No. Since the contents are randomly selected, personal preference, color, style, or duplicate items are not eligible reasons for return or exchange.
Are Gift Bag items always the same?
No. Gift Bag contents may change based on inventory and promotional availability. Specific items are not guaranteed.
Is the Gift Bag a free promotional gift?
Yes. The Gift Bag is offered as a complimentary promotional gift with eligible purchases during the promotion period. It has no cash value and cannot be redeemed for cash or other products.