Payment

Could customer oder more device in one pledge？
Yes，According to Kickstarter's rules, backers can only choose one reward tier per pledge, which means you currently cannot add more devices to your existing account directly. However,We discussed a solution where you can manage your pledge and you can add a corresponding bonus to get an extra Max2 based on the Super Early Bird price. We will get in touch with you post-campaign to ensure that the product is shipped to you at the price and quantity you expect. Read more...
When Rokid would send the invoice?
I understand your concern regarding potential taxes. We strive to provide the best value to our customers, and any additional costs such as taxes are definitely important to consider. Unfortunately, we cannot guarantee the absence of taxes as it depends on the regulations of your country or region. Regarding the invoice, Rikod typically sends it out once the product is ready for shipment. You will receive a notification via email with the invoice attached. If you have any specific concerns or need further assistance, please let us know, and we'll... Read more...
How does Kickstarter work? Do you get charged now or later when it ships?
Our project has reached its goal on the first day. When you pledge our project, you leave your credit card information, but the money will not be deducted immediately. When our project ends on July 11, the KS platform will automatically deduct the money. Read more...
When Rokid would send the invoice?
We understand your concern regarding potential taxes. We strive to provide the best value to our customers, and any additional costs such as taxes are definitely important to consider. Unfortunately, we cannot guarantee the absence of taxes as it depends on the regulations of your country or region. Regarding the invoice, Rokid typically sends it out once the product is ready for shipment. You will receive a notification via email with the invoice attached. If you have any specific concerns or need further assistance, please let us know, and we'll do our best to help. Read more...