Software

Why can't I download apps through the Rokid AR store?
To install apps through the Rokid AR Store, the relevant permissions must be enabled on your device. Mehr lesen …
Why is a split-screen display appearing after I exit the Rokid AR app?
To fix the split screen, disconnect and reconnect your device. To prevent this issue, always exit the Rokid AR App by using the exit option. Closing the App directly in the background will cause a split screen. Mehr lesen …
Where can I get the Rokid AR app?
There are three ways to download the Rokid AR App: Scan the Rokid AR App QR code in the user manual. Download the App through our official website. Download the App from the Play Store. Note: It is recommended to download the App from our official website. Downloading the App from the Play Store may result in garbled characters or audio tracks when you watch 3D videos. Mehr lesen …
Which formats are supported by the Rokid AR app's built-in player?
Video: .gp, .mp4, .mkv, .webm, .avi, .wmv, .flv, .rmvb, .mov, .mpeg, .m4v, .mpg, .mts, .rm, .vob, .m2ts, .ts Audio: .aac, .ac3, .eac3, .dts Resolution: 4K, 2K, 1080p, 720p, 480p Subtitles: .srt, .ssa, .smi Encoding: UTF-8, UTF-7, UTF-32, Unicode, Big EndianUnicode, 2001, GB2312 Mehr lesen …
Which smartphones support the Rokid AR app?
Refer to the list of supported smartphones. If your phone is not on the list, please email customer support to inquire about compatibility. If your phone supports AR mode, it is recommended that you download the Rokid AR App to access more features. Mehr lesen …