Shipping Policy

Shipping Policy for Rokid AI Glasses Last Updated:   1. Worldwide Shipping Thank you for shopping at Rokid. We are committed to providing you with clear and reliable shipping information to ensure your shopping experience is smooth and enjoyable. We offer worldwide shipping to most countries and regions. Our fulfillment network includes  shipping warehouses in China, the United States, and Netherlands  — your order will be shipped from the nearest warehouse with available inventory to minimize delivery time. 2. Shipping Costs & Delivery Times Shipping costs are calculated based on your delivery address and will be displayed at checkout.  Final shipping charges at checkout shall prevail.   Region Shipping Method Shipping Cost Delivery Time* United States Standard Shipping Free（ $60.00 and above ） $9.90（$0.00 – $59.90） 6-12 business days Canada Standard Shipping $50.00 7-14 business days European Union Standard Shipping $29.99 6-12 business days United Kingdom Standard Shipping $50.00 6-12 business days Australia Standard Shipping $50.00 7-14 business days Rest of World International Shipping Calculated at checkout 6-15 business days Note:  Express shipping to Alaska, Hawaii, and U.S. territories is currently unavailable .   *Orders of Rokid AI Glasses Style Charging Case (Non-Display) will incur a shipping fee and  will ship from China. Please refer to the checkout page for detailed shipping costs. Delivery Time Breakdown Shipping Time = Order Processing Time + Transportation Time Stage Duration Order Processing Time 2-3 business days (order verification, quality check, packaging) Transportation Time 2-12 business days (depending on destination) Total Estimated Time 5-15 business days Weekends and federal holidays may impact shipping speed; please take these into consideration when placing your order . 3. Order Processing Once you place your order, our team begins the following preparation process: Order Verification  — Confirm order details and payment Inventory Check  — Verify stock availability at nearest warehouse Quality Inspection  — Each AI Smart Glasses unit undergoes a 6-step quality control check  Secure Packaging  — Your glasses are carefully packed in their original box with all accessories Shipping  — Handover to our carrier partner You will receive a  confirmation email  once your order ships, including: Tracking number Carrier website link 4. Customs, Duties, and Taxes Important Information for International Orders Orders arriving in international destination countries may be subject to  customs clearance procedures , which may cause further delays in delivery . Scenario Responsibility Duties/taxes NOT charged at checkout You are responsible  for all customs duties, taxes, and brokerage fees Please note:  Rokid has no control over customs processes, and any additional fees imposed by your local customs agency are the sole responsibility of the customer . For questions regarding potential customs charges, we recommend contacting your local customs office before placing your order. 5. Order Tracking Once your order ships, you can track its status: Online Tracking Portal:   https://global.rokid.com/pages/order-track Carrier Website:  Use the tracking number provided in your shipping confirmation email Email Updates:   You will receive an order tracking email with shipment details Tracking information typically becomes active within  48-72 hours  after shipment. 6. Shipping Restrictions Regional Exclusions Due to local shipping regulations, we currently  cannot ship to: U.S. territories PO Boxes and Military APO/FPO addresses War zones and regions of active conflict Address Requirements No PO Boxes  — A physical street address is required for delivery  Valid Phone Number  — Required for customs clearance and carrier contact  Address in English  — Please provide your shipping address in English to ensure accurate processing and delivery 7. Incorrect or Incomplete Address It is your responsibility to provide accurate shipping information. If you realize you've entered an incorrect address: Before order ships:  Contact us immediately at customerservice@rokid.com to update your details. Please note that we cannot guarantee changes will be successful, as the order may already be in processing or have been shipped (even if the tracking number has not yet been uploaded). After order ships:  We are unable to redirect packages once they've been processed and shipped If a package is returned to us due to an incorrect address provided by you, we will contact you to arrange reshipment.  Return shipping costs and reshipping fees will be your responsibility. 8. Lost or Damaged Parcels Lost Parcels If your tracking information shows "Lost" or "Missing" and delivery is significantly delayed: Contact us at  [ customerservice@rokid.com ]  with your order number We will initiate an investigation with the carrier Resolution:  If the carrier confirms the parcel is lost, we will either : Replace the item  (free of charge) Issue a refund Note:  We strongly recommend using a  trackable shipping method  for all orders . Damaged Parcels If your package arrives damaged: Report within  10 days of receipt Email us with: Order number Photos of the damaged outer packaging Photos of the damaged product We will arrange a replacement or refund including return shipping 9. Prescription Lenses & Custom Orders Orders containing  prescription lenses  or  customized products  require additional processing time : Order Type Processing Time Standard AI Glasses 2-3 business days With Prescription Lenses 7-11 business days (prescription validation + lens installation) Custom/Fully Personalized 11-13 business days Note:  Express shipping options may not be available for prescription or custom orders . 10. Contact Us If you have any questions about shipping or need assistance with your order: Email:  [ customerservice@rokid.com ] Response Time:  Within 24-48 hours (Monday-Friday)